Exosite incident

ExoSense User Log-in Issues

Major Resolved View vendor source →

Exosite experienced a major incident on April 20, 2021 affecting ExoSense® and ExoSense User Authentication Service, lasting 2h 46m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2021, 06:54 PM UTC
Resolved
Apr 20, 2021, 09:41 PM UTC
Duration
2h 46m
Detected by Pingoru
Apr 20, 2021, 06:54 PM UTC

Affected components

ExoSense®ExoSense User Authentication Service

Update timeline

  1. identified Apr 20, 2021, 06:54 PM UTC

    We have identified an outage with an upstream provider affecting users logging into ExoSense applications.

  2. monitoring Apr 20, 2021, 08:13 PM UTC

    The upstream provider has indicated that their services are being restored. We have validated that log-ins are again working and will continue to monitor until it's fully resolved.

  3. monitoring Apr 20, 2021, 08:42 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 20, 2021, 09:41 PM UTC

    This incident has been resolved.