Exosite incident

Exosite Business Account Issue

Minor Resolved View vendor source →

Exosite experienced a minor incident on November 30, 2021 affecting Exosite Account & Billing Management Application, lasting 6m. The incident has been resolved; the full update timeline is below.

Started
Nov 30, 2021, 08:27 PM UTC
Resolved
Nov 30, 2021, 08:34 PM UTC
Duration
6m
Detected by Pingoru
Nov 30, 2021, 08:27 PM UTC

Affected components

Exosite Account & Billing Management Application

Update timeline

  1. investigating Nov 30, 2021, 08:27 PM UTC

    We are investigating an issue accessing specific Exosite Business Account information. This does not affect the Murano platform or ExoSense application performance.

  2. resolved Nov 30, 2021, 08:34 PM UTC

    We've identified the issue with an upstream provider and a fix has been implemented. Normal functionality has returned for the Exosite Business Account management application.