Exosite experienced a minor incident on June 16, 2022 affecting Murano Platform and ExoSense®, lasting 3h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 16, 2022, 05:13 PM UTC
We are experiencing an issue with our default Murano email service provider. This applies to ExoSense instances and Murano solutions using the email service with default settings, emails are not being successfully sent. ExoSense instances and other Murano solutions that have configured their own SMTP server will continue to work normally and are not affected.
- identified Jun 16, 2022, 07:29 PM UTC
We've identified the conflict and are working to reestablish email notifications sent from Murano solutions / ExoSense instances using Exosite's default email service.
- monitoring Jun 16, 2022, 08:00 PM UTC
We have partially restored email service although emails may be delayed for a time period.
- resolved Jun 16, 2022, 08:31 PM UTC
Murano and ExoSense email service has been restored