Exosite experienced a critical incident on September 1, 2022 affecting Portals Web Interface / Portals API, lasting 4h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Portals Web Interface / Portals API
Update timeline
- investigating Sep 01, 2022, 10:50 PM UTC
We are currently investigating availability of Portals domains. Murano is not affected.
- investigating Sep 02, 2022, 01:24 AM UTC
We are continuing to investigate an issue impacting Portals availability. One Platform, Murano, and ExoSense are not affected.
- identified Sep 02, 2022, 02:35 AM UTC
We have mitigated the issue for most customers. We will continue to monitor and provide updates.
- monitoring Sep 02, 2022, 03:16 AM UTC
All customer domains are now operational. We will continue to closely monitor the status.
- resolved Sep 02, 2022, 03:47 AM UTC
This incident has been resolved.