Exosite incident

Billing Information Unavailable for Some Accounts

Minor Resolved View vendor source →

Exosite experienced a minor incident on November 15, 2022 affecting Murano Platform and Exosite Account & Billing Management Application, lasting 3h 39m. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2022, 05:23 PM UTC
Resolved
Nov 15, 2022, 09:03 PM UTC
Duration
3h 39m
Detected by Pingoru
Nov 15, 2022, 05:23 PM UTC

Affected components

Murano PlatformExosite Account & Billing Management Application

Update timeline

  1. identified Nov 15, 2022, 05:23 PM UTC

    We have investigated and identified an issue affecting some customers ability to view their billing and usage information within their Exosite account. A resolution is in progress.

  2. identified Nov 15, 2022, 08:34 PM UTC

    We have addressed the issue and are deploying the fix.

  3. monitoring Nov 15, 2022, 08:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 15, 2022, 09:03 PM UTC

    This incident has been resolved.