Exosite experienced a critical incident on June 17, 2024 affecting Murano Device API / IoT Connectors, lasting 6h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Murano Device API / IoT Connectors
Update timeline
- investigating Jun 17, 2024, 06:48 AM UTC
We are investigating issues with device connections to Murano.
- identified Jun 17, 2024, 08:46 AM UTC
We have isolated an issue to an upstream provider maintenance activity. We are working with them to resolve this issue.
- monitoring Jun 17, 2024, 11:24 AM UTC
We have mitigated the upstream providers maintenance activity. There will be a sustained period of latency as device behavior stabilizes.
- resolved Jun 17, 2024, 01:16 PM UTC
Device latency has normalized.