Exosite incident

Business account billing information temporarily unavailable

Minor Resolved View vendor source →

Exosite experienced a minor incident on November 12, 2024 affecting Exosite Account & Billing Management Application, lasting 56m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2024, 05:03 PM UTC
Resolved
Nov 12, 2024, 05:59 PM UTC
Duration
56m
Detected by Pingoru
Nov 12, 2024, 05:03 PM UTC

Affected components

Exosite Account & Billing Management Application

Update timeline

  1. identified Nov 12, 2024, 05:03 PM UTC

    We have identified an issue with our upstream billing provider resulting in billing information being temporarily unavailable.

  2. monitoring Nov 12, 2024, 05:17 PM UTC

    Upstream has addressed the issue. Billing information continues to load successfully at this time.

  3. resolved Nov 12, 2024, 05:59 PM UTC

    This incident has been resolved.