Exosite incident

Murano User service outage

Major Resolved View vendor source →

Exosite experienced a major incident on November 23, 2021 affecting Murano Platform and Murano User Service, lasting 4h 21m. The incident has been resolved; the full update timeline is below.

Started
Nov 23, 2021, 09:06 AM UTC
Resolved
Nov 23, 2021, 01:28 PM UTC
Duration
4h 21m
Detected by Pingoru
Nov 23, 2021, 09:06 AM UTC

Affected components

Murano PlatformMurano User Service

Update timeline

  1. investigating Nov 23, 2021, 09:06 AM UTC

    We are investigating a potential issue affecting Murano performane. We will provide updates as more details are available.

  2. identified Nov 23, 2021, 10:00 AM UTC

    We have identified an issue affecting the availability of the Murano User service and are working to resolve.

  3. monitoring Nov 23, 2021, 01:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 23, 2021, 01:28 PM UTC

    This incident has been resolved.