Exonet experienced a major incident on July 1, 2026 affecting Customer Service, lasting 3h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Service
Update timeline
- investigating Jul 01, 2026, 10:46 AM UTC
We are currently unavailable or difficult to reach by phone on both our office number and our emergency support number. For any questions or urgent matters, please contact us by email or ticket so we can follow up as soon as possible.
- investigating Jul 01, 2026, 11:58 AM UTC
We are continuing to investigate this issue.
- investigating Jul 01, 2026, 12:12 PM UTC
Issues have been resolved
- investigating Jul 01, 2026, 02:04 PM UTC
We are continuing to investigate this issue.
- resolved Jul 01, 2026, 02:05 PM UTC
This incident has been resolved.