Exascale experienced a major incident on March 13, 2021 affecting WLV0 - Exascale, Wolverhampton, UK and MCR0 - Datum, Manchester, UK and 1 more component, lasting 6h 19m. The incident has been resolved; the full update timeline is below.
Affected components
WLV0 - Exascale, Wolverhampton, UKMCR0 - Datum, Manchester, UKTEL0 - Exascale, Telford, UK
Update timeline
- identified Mar 13, 2021, 04:19 PM UTC
We’re working to resolve the issue in our core routing platform.
- identified Mar 13, 2021, 04:22 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 13, 2021, 07:35 PM UTC
We've restored service, the Cisco IOS XR core routing platform manifested a bug. We've worked around the issue and will be carrying out a permeant fix under a change window.
- resolved Mar 13, 2021, 10:39 PM UTC
This incident has been resolved.