Exascale incident

Backhaul between M247 (Manchester) and THN (Telehouse North) Hard down

Minor Resolved View vendor source →

Exascale experienced a minor incident on March 15, 2021 affecting LHR0 - Telehouse North, London, UK and MCR0 - Datum, Manchester, UK, lasting 5h 59m. The incident has been resolved; the full update timeline is below.

Started
Mar 15, 2021, 09:07 PM UTC
Resolved
Mar 16, 2021, 03:07 AM UTC
Duration
5h 59m
Detected by Pingoru
Mar 15, 2021, 09:07 PM UTC

Affected components

LHR0 - Telehouse North, London, UKMCR0 - Datum, Manchester, UK

Update timeline

  1. identified Mar 15, 2021, 09:07 PM UTC

    We're currently observing a 10G Backhaul link hard down between M247 (Manchester) and THN (Telehouse North, London Docklands). This is not service effecting as traffic is traversing other paths. SSE have advised this is planned maintenance albeit we haven't been notified.

  2. monitoring Mar 15, 2021, 09:08 PM UTC

    We're monitoring the network during this period.

  3. resolved Mar 16, 2021, 03:07 AM UTC

    We've moments ago seen the link return into service and traffic has moved to use the shortest path again.