Exascale incident

At Risk: Degraded capacity between Wolverhampton and Telehouse North

Major Resolved View vendor source →

Exascale experienced a major incident on January 10, 2022 affecting LHR0 - Telehouse North, London, UK and WLV0 - Exascale, Wolverhampton, UK, lasting 13h 8m. The incident has been resolved; the full update timeline is below.

Started
Jan 10, 2022, 06:54 PM UTC
Resolved
Jan 11, 2022, 08:03 AM UTC
Duration
13h 8m
Detected by Pingoru
Jan 10, 2022, 06:54 PM UTC

Affected components

LHR0 - Telehouse North, London, UKWLV0 - Exascale, Wolverhampton, UK

Update timeline

  1. investigating Jan 10, 2022, 06:54 PM UTC

    We're currently observing a hard down on our primary link to Telehouse North from Wolverhampton. At this time all traffic destined for London from the North of England is routing via alternative paths. Therefore customers may experencie slightly higher latency at this time.

  2. investigating Jan 10, 2022, 06:55 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 10, 2022, 09:51 PM UTC

    We understand this issue might be related to a power outage in Interxion LON1. We will continue to monitor the issue. We’re seeing no direct impact to our network, however traffic is routing via alternative paths at this time.

  4. identified Jan 10, 2022, 09:51 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Jan 10, 2022, 10:49 PM UTC

    We've moments ago seen connectivity restored between Wolverhampton and London Telehouse North. We will continue to monitor for the next four hours.

  6. resolved Jan 11, 2022, 08:03 AM UTC

    This incident has been resolved.