Exascale incident

Loss of NEOS Networks circuits in MAN0

Minor Resolved View vendor source →

Exascale experienced a minor incident on May 24, 2022 affecting MCR0 - Datum, Manchester, UK, lasting 12h 45m. The incident has been resolved; the full update timeline is below.

Started
May 24, 2022, 09:31 AM UTC
Resolved
May 24, 2022, 10:17 PM UTC
Duration
12h 45m
Detected by Pingoru
May 24, 2022, 09:31 AM UTC

Affected components

MCR0 - Datum, Manchester, UK

Update timeline

  1. monitoring May 24, 2022, 09:31 AM UTC

    At around 10:15 we expereniced a loss of multiple links provided by NEOS Networks formally SSE. Directly connected circuits would have expereniced a loss of service, backhaul/traffic to other PoPs was automatically rerouted. At around 10:21 we observed a recovery of the circuits - We're awaiting an RFO from NEOS Networks.

  2. resolved May 24, 2022, 10:17 PM UTC

    Closed awaiting RFO from NEOS Networks