Exascale incident
Loss of core backhaul link between MAN0 and LHR0
Exascale experienced a minor incident on July 24, 2022 affecting LHR0 - Telehouse North, London, UK and MCR0 - Datum, Manchester, UK, lasting 14h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 24, 2022, 10:16 PM UTC
Our monitoring systems have alerted us to a core backhaul link being hard down between London and Manchester. Service to customers is unaffected at this time as traffic is routing via alternative paths throughout the network.
- identified Jul 24, 2022, 10:17 PM UTC
Our backhaul provider has advised there may have been a strike to an underground fibre optic cable.
- identified Jul 25, 2022, 08:28 AM UTC
Our backhaul provider has advised of a faulty transponder card in their Erdington, Birmingham POP. This card is being replaced imminently. We will continue to monitor.
- monitoring Jul 25, 2022, 12:30 PM UTC
We've observed the restoration of the link, traffic has moved to the most optimum paths. We will continue to monitor.
- resolved Jul 25, 2022, 12:55 PM UTC
This incident has been resolved.