Exascale incident

Failure of High Capacity Wavelength between Telford and Wolverhampton

Minor Resolved View vendor source →

Exascale experienced a minor incident on November 1, 2023 affecting TEL0 - Exascale, Telford, UK, lasting 10h 40m. The incident has been resolved; the full update timeline is below.

Started
Nov 01, 2023, 11:42 AM UTC
Resolved
Nov 01, 2023, 10:23 PM UTC
Duration
10h 40m
Detected by Pingoru
Nov 01, 2023, 11:42 AM UTC

Affected components

TEL0 - Exascale, Telford, UK

Update timeline

  1. identified Nov 01, 2023, 11:42 AM UTC

    We have identified an issue with a faulty optic in Wolverhampton facing Telford. This will need to be replaced this evening out of hours. We're currently re-routing traffic via alternative paths.

  2. resolved Nov 01, 2023, 10:23 PM UTC

    We've now implemented the fix, traffic is moving across a new wavelength. We apologize for the brief interruption to your service.