Exascale incident

Vodafone WDSL/Ethernet Down in West Midlands Area

Major Resolved View vendor source →

Exascale experienced a major incident on January 4, 2025 affecting Vodafone WDSL and Vodafone Ethernet, lasting 11h 14m. The incident has been resolved; the full update timeline is below.

Started
Jan 04, 2025, 09:19 PM UTC
Resolved
Jan 05, 2025, 08:33 AM UTC
Duration
11h 14m
Detected by Pingoru
Jan 04, 2025, 09:19 PM UTC

Affected components

Vodafone WDSLVodafone Ethernet

Update timeline

  1. investigating Jan 04, 2025, 09:19 PM UTC

    We are currently observing a number of circuits down which are provided by Vodafone in the West Midlands area. We're currently awaiting a sitrep from Vodafone

  2. identified Jan 04, 2025, 11:06 PM UTC

    Vodafone Fixed Line NOC have advised there is a Fibre break in Birmginham Small Heath Area approx 15km from a Vodafone Red Stream site. The is no ETA at present as the break is still being investigated. Updates will be provided as received.

  3. resolved Jan 05, 2025, 08:33 AM UTC

    We have seen Ethernet circuits and WDSL recover at around 1:05am this morning and has remained stable.