Evolve IP experienced a major incident on May 2, 2025 affecting OCC Cloud, lasting 67d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 02, 2025, 11:10 AM UTC
EvolveIP is again investigating an issue impacting OCC Cloud clients and our clients who are working from our UK Broadsoft platform. The issue seems to be related to the issue earlier today, and we are again investigating. We will update you as soon as possible, as more information becomes available.
- monitoring May 02, 2025, 11:42 AM UTC
It, again, looks like the issue has been resolved. We will continue monitoring the situation before closing this incident. As previously indicated, we are still investigating the root cause and will provide more information via an RFO (Reason For Outage), as it becomes available.
- monitoring May 02, 2025, 02:21 PM UTC
The issue seems to be resolved with the changes made by our engineers. Now that the network has stabilized we will be restoring the original settings during an emergency maintenance tonight. We have sent out notifications seperately and will keep monitoring the impact and traffic on our platforms.
- resolved Jul 09, 2025, 10:26 AM UTC
After monitoring we see no issues anymore. In the meanwhile all customers on the OCC Cloud platform have been successfully migrated to the new Azure Cloud environment. No further common incidents have been observed in the new environment. We will now close this incident. We remain committed to continuously improving our platforms and services in collaboration with our partners.