Eversend experienced a major incident on May 30, 2025 affecting Adding KES by mobile money, lasting 7h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Adding KES by mobile money
Update timeline
- identified May 30, 2025, 07:29 AM UTC
We’re currently experiencing an issue affecting top-ups to KES wallets via M-Pesa. Customers are unable to add money to their KES wallets at this time. Our engineering team is actively working with our partners to resolve the issue. Please note: All other Eversend services remain fully operational. We’ll continue to share updates, and we sincerely apologize for the inconvenience and appreciate your patience.
- resolved May 30, 2025, 02:54 PM UTC
This incident has been resolved.