Eversend Outage History
Eversend is up right nowPingoru has recorded 52 incidents for Eversend: 4 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| July 2026 | 2 | 5 of 744 (1%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 2 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 198 (0%) |
Incidents, newest first
Notice September 19, 2026 ⚠️ XOF Deposits Failure 13d 7h
Started Sep 19, 2026, 06:37 AM UTC· resolved Oct 02, 2026, 01:46 PM UTC
- investigating Sep 19, 2026, 06:37 AM UTC
We are aware that some XOF deposits are showing as failed even though the funds have been debited from customers’ MoMo accounts. This is due to a technical issue with our XOF payment processor. Our team is working to resolve the issue. Once the issue is fixed, affected deposits will be reviewed and updated accordingly. Customers do not need to initiate another deposit. We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this.
Notice September 3, 2026 MTN XAF Withdrawals — Service Instability 7d 2h
Started Sep 03, 2026, 06:20 AM UTC· resolved Sep 10, 2026, 09:01 AM UTC
- investigating Sep 03, 2026, 06:20 AM UTC
We are currently experiencing instability with MTN withdrawals in XAF. Some withdrawal transactions may fail, remain pending, or take longer than usual to process. Our team is actively investigating the issue with our provider and working to restore stable service as quickly as possible. We apologize for the inconvenience and appreciate your patience while we work on a resolution.
- identified Sep 08, 2026, 07:24 AM UTC
The issue has been identified and a fix is being implemented.
Critical July 30, 2026 Virtual Card Creation Outage 4h 34m Creating a new virtual card
Started Jul 30, 2026, 07:32 AM UTC· resolved Jul 30, 2026, 12:07 PM UTC
- identified Jul 30, 2026, 07:32 AM UTC
We are currently experiencing a service disruption that is preventing the creation of new virtual cards.
- resolved Jul 30, 2026, 12:07 PM UTC
This incident has been resolved.
Notice July 5, 2026 Technical Mainteneance 5h 1m
Started Jul 05, 2026, 08:23 AM UTC· resolved Jul 05, 2026, 01:24 PM UTC
- identified Jul 05, 2026, 08:23 AM UTC
We are currently performing unscheduled maintenance, and some of our services are temporarily unavailable. Our team is working to restore normal service as quickly as possible. We will provide an update as soon as services have been fully restored. We sincerely apologize for the inconvenience and appreciate your patience.
- identified Jul 05, 2026, 08:25 AM UTC
We are continuing to work on a fix for this issue.
Major August 6, 2025 GHS Mobile Money Collections Issue 🚨 47d 22h Adding GHS by mobile money
Started Aug 06, 2025, 11:07 AM UTC· resolved Sep 23, 2025, 09:29 AM UTC
- identified Aug 06, 2025, 11:07 AM UTC
We are experiencing intermittent issues with GHS collections, where some transactions may fail to process, while others may experience prolonged delays to get processed successfully. We sincerely apologize for the inconvenience and appreciate your patience as the responsible party works diligently to resolve the issue as quickly as possible.
- identified Aug 26, 2025, 09:05 AM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 23, 2025, 09:29 AM UTC
This incident has been resolved.
Minor August 4, 2025 NGN Funding delays with Sterling Bank virtual accounts: 1d 21h Adding NGN by bank transfer (Wema Bank, Providus Bank, Sterling Bank, VFB Microfinance Bank)
Started Aug 04, 2025, 08:39 AM UTC· resolved Aug 06, 2025, 05:50 AM UTC
- identified Aug 04, 2025, 08:39 AM UTC
We are currently experiencing delays with deposits into Sterling Virtual Bank Accounts. These delays may last for several days, and funds may not appear in your account immediately. We recommend using Globus & Wema Virtual Bank Accounts for your NGN wallet deposits in the meantime.
- resolved Aug 06, 2025, 05:50 AM UTC
This incident has been resolved.
Major June 17, 2025 NGN Payments - Potential Delays 4d 17h Adding NGN by bank transfer (Wema Bank, Providus Bank, Sterling Bank, VFB Microfinance Bank), Sending money to Nigeria (bank account)
Started Jun 17, 2025, 09:44 PM UTC· resolved Jun 22, 2025, 02:58 PM UTC
- identified Jun 17, 2025, 09:44 PM UTC
We are currently experiencing delays with NGN payments due to a NIBSS downtime. This is affecting both pay-ins (settlement delays) and payouts (processing delays). Rest assured, we are working diligently to resolve this and continue providing the highest standards of service for all your transactions. We appreciate your patience and understanding as we work through this issue. Thank you for your continued support.
- resolved Jun 22, 2025, 02:58 PM UTC
This incident has been resolved.
Major May 30, 2025 KES Wallet Top-Ups Unavailable 7h 25m Adding KES by mobile money
Started May 30, 2025, 07:29 AM UTC· resolved May 30, 2025, 02:54 PM UTC
- identified May 30, 2025, 07:29 AM UTC
We’re currently experiencing an issue affecting top-ups to KES wallets via M-Pesa. Customers are unable to add money to their KES wallets at this time. Our engineering team is actively working with our partners to resolve the issue. Please note: All other Eversend services remain fully operational. We’ll continue to share updates, and we sincerely apologize for the inconvenience and appreciate your patience.
- resolved May 30, 2025, 02:54 PM UTC
This incident has been resolved.
Minor May 19, 2025 NGN Payments - Potential Delays 10h 49m Adding NGN by bank transfer (Wema Bank, Providus Bank, Sterling Bank, VFB Microfinance Bank), Sending money to Nigeria (bank account)
Started May 19, 2025, 05:17 PM UTC· resolved May 20, 2025, 04:06 AM UTC
- monitoring May 19, 2025, 05:17 PM UTC
There are current delays affecting NGN payments due to a NIBSS downtime. This impacts both pay-ins (settlement delays) and payouts (processing delays). We are monitoring the situation closely and working to resolve it. Updates to follow.
- resolved May 20, 2025, 04:06 AM UTC
This incident has been resolved.
Critical March 25, 2025 GHS Mobile Money Collections Update 🚨 7h 28m Adding GHS by mobile money
Started Mar 25, 2025, 07:15 PM UTC· resolved Mar 26, 2025, 02:44 AM UTC
- identified Mar 25, 2025, 07:15 PM UTC
We're aware that GHS top-ups via Mobile Money are currently failing. Our team is actively collaborating with our partners to resolve this issue as quickly as possible. We appreciate your patience and will keep you updated! 💙
- resolved Mar 26, 2025, 02:44 AM UTC
This incident has been resolved.
Minor March 18, 2025 XAF-Mobile Money Cameroon Service Disruption 20h 37m Sending money to Cameroon (mobile money), Adding XAF by mobile money
Started Mar 18, 2025, 11:32 AM UTC· resolved Mar 19, 2025, 08:10 AM UTC
- monitoring Mar 18, 2025, 11:32 AM UTC
Please be informed that adding money to XAF wallets and payouts to Cameroon are currently undergoing unscheduled maintenance and are temporarily unavailable. Our teams are actively working with the relevant partners to resolve the issue and restore full functionality as soon as possible. We appreciate your patience and understanding.
- resolved Mar 19, 2025, 08:10 AM UTC
This incident has been resolved.
Minor January 17, 2025 Funding delays with Wema Bank virtual accounts: 53d 17h Adding NGN by bank transfer (Wema Bank, Providus Bank, Sterling Bank, VFB Microfinance Bank)
Started Jan 17, 2025, 03:43 PM UTC· resolved Mar 12, 2025, 09:20 AM UTC
- monitoring Jan 17, 2025, 03:43 PM UTC
We are experiencing delays in wallet funding through the Wema Virtual Bank accounts. Funds may take up to 24 hours to get credited to your Eversend account. Consider funding your account with Globus Bank virtual account. If you do not have one yet, you can create one right now in the app.
- resolved Mar 12, 2025, 09:20 AM UTC
This incident has been resolved.