Eversend experienced a major incident on August 6, 2025 affecting Adding GHS by mobile money, lasting 47d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Adding GHS by mobile money
Update timeline
- identified Aug 06, 2025, 11:07 AM UTC
We are experiencing intermittent issues with GHS collections, where some transactions may fail to process, while others may experience prolonged delays to get processed successfully. We sincerely apologize for the inconvenience and appreciate your patience as the responsible party works diligently to resolve the issue as quickly as possible.
- identified Aug 26, 2025, 09:05 AM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 23, 2025, 09:29 AM UTC
This incident has been resolved.