Eversend Outage History

Eversend had 10 outages in the last 2 years totaling 2814h 13m of downtime — averaging 0.4 incidents per month.

There were 10 Eversend outages since January 17, 2025 totaling 2814h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://eversend.statuspage.io

Notice September 3, 2026

MTN XAF Withdrawals — Service Instability

Detected by Pingoru: Sep 03, 2026, 06:20 AM UTC
Resolved: Sep 10, 2026, 09:01 AM UTC
Duration: 7d 2h

Timeline · 2 updates

investigating Sep 03, 2026, 06:20 AM UTC

We are currently experiencing instability with MTN withdrawals in XAF. Some withdrawal transactions may fail, remain pending, or take longer than usual to process. Our team is actively investigating the issue with our provider and working to restore stable service as quickly as possible. We apologize for the inconvenience and appreciate your patience while we work on a resolution.
identified Sep 08, 2026, 07:24 AM UTC

The issue has been identified and a fix is being implemented.

Read the full incident report →

Critical July 30, 2026

Virtual Card Creation Outage

Detected by Pingoru: Jul 30, 2026, 07:32 AM UTC
Resolved: Jul 30, 2026, 12:07 PM UTC
Duration: 4h 34m

Affected: Creating a new virtual card

Timeline · 2 updates

identified Jul 30, 2026, 07:32 AM UTC

We are currently experiencing a service disruption that is preventing the creation of new virtual cards.
resolved Jul 30, 2026, 12:07 PM UTC

This incident has been resolved.

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Notice July 5, 2026

Technical Mainteneance

Detected by Pingoru: Jul 05, 2026, 08:23 AM UTC
Resolved: Jul 05, 2026, 01:24 PM UTC
Duration: 5h 1m

Timeline · 2 updates

identified Jul 05, 2026, 08:23 AM UTC

We are currently performing unscheduled maintenance, and some of our services are temporarily unavailable. Our team is working to restore normal service as quickly as possible. We will provide an update as soon as services have been fully restored. We sincerely apologize for the inconvenience and appreciate your patience.
identified Jul 05, 2026, 08:25 AM UTC

We are continuing to work on a fix for this issue.

Read the full incident report →

Major August 6, 2025

GHS Mobile Money Collections Issue 🚨

Detected by Pingoru: Aug 06, 2025, 11:07 AM UTC
Resolved: Sep 23, 2025, 09:29 AM UTC
Duration: 47d 22h

Affected: Adding GHS by mobile money

Timeline · 3 updates

identified Aug 06, 2025, 11:07 AM UTC

We are experiencing intermittent issues with GHS collections, where some transactions may fail to process, while others may experience prolonged delays to get processed successfully. We sincerely apologize for the inconvenience and appreciate your patience as the responsible party works diligently to resolve the issue as quickly as possible.
identified Aug 26, 2025, 09:05 AM UTC

We are continuing to work on a fix for this issue.
resolved Sep 23, 2025, 09:29 AM UTC

This incident has been resolved.

Read the full incident report →

Minor August 4, 2025

NGN Funding delays with Sterling Bank virtual accounts:

Detected by Pingoru: Aug 04, 2025, 08:39 AM UTC
Resolved: Aug 06, 2025, 05:50 AM UTC
Duration: 1d 21h

Affected: Adding NGN by bank transfer (Wema Bank, Providus Bank, Sterling Bank, VFB Microfinance Bank)

Timeline · 2 updates

identified Aug 04, 2025, 08:39 AM UTC

We are currently experiencing delays with deposits into Sterling Virtual Bank Accounts. These delays may last for several days, and funds may not appear in your account immediately. We recommend using Globus & Wema Virtual Bank Accounts for your NGN wallet deposits in the meantime.
resolved Aug 06, 2025, 05:50 AM UTC

This incident has been resolved.

Read the full incident report →

Major June 17, 2025

NGN Payments - Potential Delays

Detected by Pingoru: Jun 17, 2025, 09:44 PM UTC
Resolved: Jun 22, 2025, 02:58 PM UTC
Duration: 4d 17h

Affected: Adding NGN by bank transfer (Wema Bank, Providus Bank, Sterling Bank, VFB Microfinance Bank)Sending money to Nigeria (bank account)

Timeline · 2 updates

identified Jun 17, 2025, 09:44 PM UTC

We are currently experiencing delays with NGN payments due to a NIBSS downtime. This is affecting both pay-ins (settlement delays) and payouts (processing delays). Rest assured, we are working diligently to resolve this and continue providing the highest standards of service for all your transactions. We appreciate your patience and understanding as we work through this issue. Thank you for your continued support.
resolved Jun 22, 2025, 02:58 PM UTC

This incident has been resolved.

Read the full incident report →

Major May 30, 2025

KES Wallet Top-Ups Unavailable

Detected by Pingoru: May 30, 2025, 07:29 AM UTC
Resolved: May 30, 2025, 02:54 PM UTC
Duration: 7h 25m

Affected: Adding KES by mobile money

Timeline · 2 updates

identified May 30, 2025, 07:29 AM UTC

We’re currently experiencing an issue affecting top-ups to KES wallets via M-Pesa. Customers are unable to add money to their KES wallets at this time. Our engineering team is actively working with our partners to resolve the issue. Please note: All other Eversend services remain fully operational. We’ll continue to share updates, and we sincerely apologize for the inconvenience and appreciate your patience.
resolved May 30, 2025, 02:54 PM UTC

This incident has been resolved.

Read the full incident report →

Critical March 25, 2025

GHS Mobile Money Collections Update 🚨

Detected by Pingoru: Mar 25, 2025, 07:15 PM UTC
Resolved: Mar 26, 2025, 02:44 AM UTC
Duration: 7h 28m

Affected: Adding GHS by mobile money

Timeline · 2 updates

identified Mar 25, 2025, 07:15 PM UTC

We're aware that GHS top-ups via Mobile Money are currently failing. Our team is actively collaborating with our partners to resolve this issue as quickly as possible. We appreciate your patience and will keep you updated! 💙
resolved Mar 26, 2025, 02:44 AM UTC

This incident has been resolved.

Read the full incident report →

Minor March 18, 2025

XAF-Mobile Money Cameroon Service Disruption

Detected by Pingoru: Mar 18, 2025, 11:32 AM UTC
Resolved: Mar 19, 2025, 08:10 AM UTC
Duration: 20h 37m

Affected: Sending money to Cameroon (mobile money)Adding XAF by mobile money

Timeline · 2 updates

monitoring Mar 18, 2025, 11:32 AM UTC

Please be informed that adding money to XAF wallets and payouts to Cameroon are currently undergoing unscheduled maintenance and are temporarily unavailable. Our teams are actively working with the relevant partners to resolve the issue and restore full functionality as soon as possible. We appreciate your patience and understanding.
resolved Mar 19, 2025, 08:10 AM UTC

This incident has been resolved.

Read the full incident report →

Minor January 17, 2025

Funding delays with Wema Bank virtual accounts:

Detected by Pingoru: Jan 17, 2025, 03:43 PM UTC
Resolved: Mar 12, 2025, 09:20 AM UTC
Duration: 53d 17h

Affected: Adding NGN by bank transfer (Wema Bank, Providus Bank, Sterling Bank, VFB Microfinance Bank)

Timeline · 2 updates

monitoring Jan 17, 2025, 03:43 PM UTC

We are experiencing delays in wallet funding through the Wema Virtual Bank accounts. Funds may take up to 24 hours to get credited to your Eversend account. Consider funding your account with Globus Bank virtual account. If you do not have one yet, you can create one right now in the app.
resolved Mar 12, 2025, 09:20 AM UTC

This incident has been resolved.

Read the full incident report →