Everreach experienced a notice incident on September 15, 2026 affecting Other Systems, lasting 11h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Other Systems
Update timeline
- investigating Sep 15, 2026, 08:55 PM UTC
We are investigating an issue with the Zendesk software that powers our support website and email. This is affecting the support website (https://support.everreach.co.uk) and emails to [email protected]. If you require urgent assistance, please email [email protected].
- identified Sep 15, 2026, 09:39 PM UTC
Email to [email protected] has been restored, however emails previously sent during today may have been lost. The support website at https://support.everreach.co.uk is still down. We are waiting for Zendesk to restore service.
- resolved Sep 16, 2026, 08:27 AM UTC
This incident has been resolved.