Eventive experienced a major incident on January 27, 2021 affecting Virtual platform, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 27, 2021, 03:11 AM UTC
Our primary DRM provider, Microsoft Azure, is currently experiencing an outage impacting DRM license key delivery. Viewers may be unable to view protected content. We will provide another update soon.
- identified Jan 27, 2021, 03:34 AM UTC
The issue affecting DRM license key delivery has been identified and a fix is being implemented by Microsoft. We will provide another update soon.
- monitoring Jan 27, 2021, 04:02 AM UTC
A fix has been implemented and DRM-protected playback should now be restored for all customers and working properly. We will continue to monitor the resolution and will provide another update within an hour.
- monitoring Jan 27, 2021, 04:02 AM UTC
Playback has returned to normal levels. We are continuing to monitor for any further issues.
- resolved Jan 27, 2021, 04:20 AM UTC
This incident has been resolved.