Eventive incident

Return of elevated DRM license key delivery failures

Eventive experienced a major incident on December 7, 2021 affecting Virtual platform, lasting 2h 48m. The incident has been resolved; the full update timeline is below.

Started: Dec 07, 2021, 09:17 PM UTC
Resolved: Dec 08, 2021, 12:05 AM UTC
Duration: 2h 48m
Detected by Pingoru: Dec 07, 2021, 09:17 PM UTC

Affected components

Virtual platform

Update timeline

investigating Dec 07, 2021, 09:17 PM UTC

We are again observing an increase in DRM license key delivery failures. A current widespread Amazon Web Services outage impacting platforms including Disney+, Netflix, and others, is also affecting the Eventive DRM licensing system. Viewers may be unable to view protected content. This incident will remain open until the issue is exhaustively confirmed resolved by AWS.
monitoring Dec 08, 2021, 12:05 AM UTC

The incident has been resolved. Playback success has returned to normal levels, and AWS has confirmed a resolution of the underlying networking issue.
resolved Dec 08, 2021, 12:05 AM UTC

This incident has been resolved.