Eventive incident

There is an issue with our payments provider

Major Resolved View vendor source →

Eventive experienced a major incident on July 10, 2019 affecting Event websites and Payment processing and 1 more component, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2019, 10:31 PM UTC
Resolved
Jul 10, 2019, 11:05 PM UTC
Duration
33m
Detected by Pingoru
Jul 10, 2019, 10:31 PM UTC

Affected components

Event websitesPayment processingOrganizer admin panel

Update timeline

  1. investigating Jul 10, 2019, 10:29 PM UTC

    We are currently investigating elevated failure rates for payments processed through Eventive.

  2. identified Jul 10, 2019, 10:31 PM UTC

    Our payments provider, Stripe, is currently experiencing a global outage that is preventing some payments from being completed successfully.

  3. identified Jul 10, 2019, 10:46 PM UTC

    Our payments provider is working on resolving the issue. We are continuing to monitor the situation.

  4. resolved Jul 10, 2019, 11:05 PM UTC

    Our payments provider has resolved the issue and full payments functionality has been restored.