Eventive experienced a minor incident on January 29, 2022 affecting Virtual platform, lasting 3h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 29, 2022, 07:32 PM UTC
We are currently investigating an elevated rate of encoding failures for newly uploaded assets. At this time, please do not retry failed uploads. We will provide an update within 60 minutes.
- investigating Jan 29, 2022, 08:26 PM UTC
At this time we are continuing to investigate the elevated rate of failures impacting new asset encodings on the Eventive platform. We will provide another update within 90 minutes.
- identified Jan 29, 2022, 09:38 PM UTC
An issue at an external vendor that is causing some new asset encodings to fail has been identified. The vendor is working towards a remediation now. We apologize for the inconvenience, and will provide another update within 3 hours.
- resolved Jan 29, 2022, 10:37 PM UTC
This incident has been resolved. All affected assets are being automatically queued for re-encoding. No further action should be necessary. We apologize again for the inconvenience.