Eventive experienced a minor incident on February 12, 2022 affecting Virtual platform, lasting 14h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 12, 2022, 03:21 AM UTC
We are currently investigating an elevated rate of Premium Livestream failures. Failures may manifest as only a black screen visible (instead of expected content) in preview and/or playback mode. As a temporary remediation while we continue our investigation, we recommend utilizing Basic Livestreams, which do not appear impacted by this issue.
- investigating Feb 12, 2022, 05:22 AM UTC
In collaboration with our primary premium livestreaming partner Microsoft Azure, we continue to investigate the issue impacting Premium Livestreams. At this time, Basic Livestreams are recommended to ensure this error scenario is avoided.
- identified Feb 12, 2022, 05:59 PM UTC
The issue has been identified and a fix is being implemented. We will provide an update within 1 hour.
- resolved Feb 12, 2022, 06:19 PM UTC
We have resolved the issue impacting Premium Livestream playback. All functionality has been restored. We sincerely apologize for the service disruption, and we will conduct an extensive review to ensure such an issue does not occur again.