Eventive experienced a critical incident on August 23, 2022 affecting Virtual platform and Event websites, lasting 2h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 23, 2022, 11:21 PM UTC
The Eventive platform is currently inaccessible due to a networking related incident at one of our DNS providers. We will provide an update within 30 minutes.
- investigating Aug 23, 2022, 11:45 PM UTC
One of our service providers, Heroku, is currently experiencing a DNS-related incident that is preventing users from accessing the Eventive platform. They are actively working to mitigate the issue. We will provide another update within 45 minutes.
- investigating Aug 24, 2022, 12:28 AM UTC
Heroku is still actively working to mitigate the issue. We will provide another update within 45 minutes.
- monitoring Aug 24, 2022, 12:57 AM UTC
We have implemented a temporary mitigation to bypass the Heroku DNS issues until they resolve the underlying incident. As a result of our temporary mitigation, the Eventive platform should now be accessible again.
- resolved Aug 24, 2022, 02:07 AM UTC
This incident has been resolved.