Eventive experienced a major incident on September 11, 2023 affecting Virtual platform, lasting 6h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Virtual platform
Update timeline
- identified Sep 11, 2023, 08:22 PM UTC
Our video encoding provider has reported an issue with cloud server architecture that is causing virtual content trancode failures. The cause has been identified and a fix is in progress. All affected uploads will have to be re-submitted once the fix is complete. Estimated resolution by 09:00 UTC on 12 September.
- identified Sep 11, 2023, 08:25 PM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 12, 2023, 03:02 AM UTC
This incident has been resolved.