Evalink experienced a major incident on October 20, 2025 affecting Twilio SMS, Europe and Twilio SMS, APAC and 1 more component, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 07:42 AM UTC
Twilio is currently experiencing issues - affecting Calls and SMS from and to evalink talos. More information can be found here: https://status.twilio.com https://status.twilio.com/incidents/2mjg0mr2pf29 We're closely monitoring and working on potential internal workarounds as the incident goes on.
- monitoring Oct 20, 2025, 10:24 AM UTC
We're seeing services starting to recover, Automated SMS seem to work again - Automated Calls and VoIP calls are still failing for the most part - we continue to monitor the situation.
- monitoring Oct 20, 2025, 12:36 PM UTC
Twilio Voice services have recovered, and seem to be operating normally again. SMS, Automated Calls and VoIP calls in evalink talos are all looking to be working as usual - we're still keep monitoring until the incident is fully resolved.
- resolved Oct 21, 2025, 09:30 AM UTC
This incident has been resolved.