Evalink experienced a major incident on March 31, 2026 affecting Farwest IP Receiver and Farwest VoIP Receiver, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
Farwest IP ReceiverFarwest VoIP Receiver
Update timeline
- investigating Mar 31, 2026, 03:38 PM UTC
We're seeing infrastructure issues on some Farwest hosts and and working with them to get the service fully back up and running with full redundancy. From what we can tell its currently affecting one of the two receiver sites.
- identified Mar 31, 2026, 03:44 PM UTC
The issue has been tracked down to a network component on the underlying infrastructure and is being worked on. Dual path alarm systems should stay connected via at least 1 path.
- resolved Mar 31, 2026, 04:23 PM UTC
This incident has been resolved.