Etleap incident
API, UI and Pipelines are currently down for Iceberg pipelines
Etleap experienced a major incident on May 27, 2026 affecting UI and Pipelines and 1 more component, lasting 2h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 27, 2026, 04:10 PM UTC
We are currently investigating an issue with our metrics service affecting pipelines in Hosted US
- identified May 27, 2026, 05:21 PM UTC
We have identified the issue, and we are currently working on a resolution.
- identified May 27, 2026, 05:35 PM UTC
The incident is currently impacting pipelines that load data into Iceberg. Both the UI, API and Pipelines are affected by this incident. Pipelines that load into Snowflake, Redshift, Databricks Delta Lake, and S3 Data Lake are unaffected by this incident, and are processing data normally. We are identified the root cause as an AWS service that's currently down for this environment. We are currently working with AWS to restore the service. We'll provide updates every 30 minutes, or sooner if required.
- identified May 27, 2026, 06:09 PM UTC
We are continuing to work with AWS to restore the service. We'll have another update in 30 minutes, or earlier if required.
- monitoring May 27, 2026, 06:33 PM UTC
The service has been recovered, and we are monitoring pipeline recovery.
- resolved May 27, 2026, 06:48 PM UTC
This incident has been resolved.