ETHERFAX experienced a notice incident on October 5, 2018 affecting U.S. REST Services, lasting 6h 14m. The incident has been resolved; the full update timeline is below.
Affected components
U.S. REST Services
Update timeline
- monitoring Oct 05, 2018, 05:49 PM UTC
At 13:35:01 EDT etherFAX outside monitoring detected a momentary connection lapse reaching our service. This was restored on the next polling check and the service was up at 13:36:17. Engineers have noted no issues with etherFAX hardware or cross-connects and have engaged the ISP for analysis.
- monitoring Oct 06, 2018, 12:03 AM UTC
No additional connection issues have surfaced, and all monitoring has been clean for 6+ hours. Engineers are continuing to investigate what triggered the monitoring alerts, but this tracking incident will be closed.
- resolved Oct 06, 2018, 12:03 AM UTC
This incident has been resolved.