ETHERFAX experienced a notice incident on December 3, 2018 affecting U.S. REST Services, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
U.S. REST Services
Update timeline
- investigating Dec 03, 2018, 08:51 PM UTC
We are currently experiencing an issue with inbound and outbound faxes. Engineers are investigating.
- resolved Dec 03, 2018, 09:27 PM UTC
A hypervisor in our environment thought it would get an early start to the holidays. Therefore his colleagues had to share the workload for a bit. We did not notice a large lag in processing during this time but did want to post the incident just in case even the smallest delay was noted. Management and engineering have spoken with the early departing hypervisor and all parties are on the same page now ;)