ETHERFAX experienced a notice incident on December 4, 2018 affecting U.S. REST Services, lasting 1h 31m. The incident has been resolved; the full update timeline is below.
Affected components
U.S. REST Services
Update timeline
- investigating Dec 04, 2018, 11:36 PM UTC
Engineers are investigating connectivity issues reaching the etherFAX service.
- identified Dec 04, 2018, 11:50 PM UTC
Engineers have identified an issue with a faulty load balancer. They are working to remove it from service and push the traffic to an alternate unit.
- monitoring Dec 05, 2018, 12:03 AM UTC
Service has restored. Engineering has removed the faulty equipment. We are continuing to monitor.
- resolved Dec 05, 2018, 01:08 AM UTC
Traffic has been monitoring cleanly, and all services are operating as expecting. This incident will be closed.