ETHERFAX incident

Carrier Outage Affecting Some Inbound US DID

Minor Resolved View vendor source →

ETHERFAX experienced a minor incident on January 18, 2019 affecting U.S. Inbound DID, lasting 3h 24m. The incident has been resolved; the full update timeline is below.

Started
Jan 18, 2019, 11:31 AM UTC
Resolved
Jan 18, 2019, 02:56 PM UTC
Duration
3h 24m
Detected by Pingoru
Jan 18, 2019, 11:31 AM UTC

Affected components

U.S. Inbound DID

Update timeline

  1. investigating Jan 18, 2019, 11:31 AM UTC

    After scheduled hardware maintenance engineers noted that a provider connection has not reestablished at layer 3. Engineers are engaged with the provider and have escalated.

  2. monitoring Jan 18, 2019, 11:42 AM UTC

    A workaround has been put in place and we are seeing calls complete from this provider.

  3. resolved Jan 18, 2019, 02:56 PM UTC

    The issue tied to a specific inbound carrier for faxes destined to US DIDs has been resolved. An inter-connect was restored shortly before 7am EST and has been stable since.