ETHERFAX experienced a notice incident on February 1, 2019, lasting 2d 18h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Feb 01, 2019, 07:54 PM UTC
We're receiving numerous complaints from customers utilizing GFI FaxMaker regarding the GFI Billing Server stating they have no credits. GFI is currently investigating this issue. For more information please contact GFI Support directly. Please note there are no issues on the etherFAX service or infrastructure.
- identified Feb 01, 2019, 07:55 PM UTC
GFI is currently investigating this issue.
- monitoring Feb 01, 2019, 08:42 PM UTC
GFI has communicated that they have a fix in place and are verifying it now.
- resolved Feb 04, 2019, 02:10 PM UTC
This incident has been resolved.