ETHERFAX incident

ISP Routing Issues Between Cogent and Level3/Century Link

Notice Resolved View vendor source →

ETHERFAX experienced a notice incident on February 6, 2019 affecting U.S. REST Services and Canada REST Services, lasting 6h 46m. The incident has been resolved; the full update timeline is below.

Started
Feb 06, 2019, 07:06 AM UTC
Resolved
Feb 06, 2019, 01:52 PM UTC
Duration
6h 46m
Detected by Pingoru
Feb 06, 2019, 07:06 AM UTC

Affected components

U.S. REST ServicesCanada REST Services

Update timeline

  1. investigating Feb 06, 2019, 07:06 AM UTC

    Engineers are monitoring an IP routing issue between two ISPs (Cogent and Level3/CenturyLink). Tickets have been opened with the carriers involved and they are aware. This issue is not specific to etherFAX and the etherFAX services are functioning normally.

  2. resolved Feb 06, 2019, 01:52 PM UTC

    Cogent and Level3 resolved a peering issue occurring on a router located in Texas. This was confirmed as resolved at 6am EST today.