ETHERFAX experienced a minor incident on August 6, 2019 affecting U.S. REST Services and Canada REST Services and 1 more component, lasting 3h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 06, 2019, 03:53 PM UTC
Engineers were alerted to a DNS resolution failure through outside monitoring. We are seeing a mixture of success and failures when querying for DNS entries. We will provide another update shortly.
- investigating Aug 06, 2019, 03:58 PM UTC
We have engaged our DNS Provider as well.
- investigating Aug 06, 2019, 04:12 PM UTC
We've seen successful DNS responses on our queries from the outside internet for the past 15 minutes. We're continuing to monitor and are awaiting on a next response from our DNS provider.
- monitoring Aug 06, 2019, 04:27 PM UTC
Engineers are continuing to monitor but at this time the DNS responses are still stable.
- resolved Aug 06, 2019, 06:55 PM UTC
Our DNS vendor support team advised that during a scheduled maintenance of another specialized DNS product offering there were some unintended effects. These included query latency, propagation delays, and performance degradation. They have advised that their incident is fully resolved and the maintenance has concluded