ETHERFAX experienced a notice incident on September 23, 2019 affecting U.S. Inbound Toll-Free and U.S. Inbound DID, lasting 2h 8m. The incident has been resolved; the full update timeline is below.
Affected components
U.S. Inbound Toll-FreeU.S. Inbound DID
Update timeline
- investigating Sep 23, 2019, 08:09 PM UTC
EtherFAX engineers are investigating reports of sporadic busy signals on some inbound numbers. Engineers are engaged with carriers and looking into this presently.
- monitoring Sep 23, 2019, 09:09 PM UTC
Engineers have located a trunk group with intermittent issues and removing it from service. The reported issues should be reduced at this time.
- resolved Sep 23, 2019, 10:17 PM UTC
Monitoring has been clear for over an hour, and all calls are reaching as intended.