ETHERFAX experienced a minor incident on December 5, 2019 affecting U.S. SMS Services, lasting 2h 17m. The incident has been resolved; the full update timeline is below.
Affected components
U.S. SMS Services
Update timeline
- investigating Dec 05, 2019, 04:58 PM UTC
Our SMS service provider is currently experiencing a delay in transmitting SMS messages to US destinations. This may prevent you from logging into the etherFAX portals if you have chosen to receive your 2FA code via SMS. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
- monitoring Dec 05, 2019, 05:28 PM UTC
We are seeing recovery on the delivery degradation to and from a portion of US Short Codes and Long Codes. We'll continue to monitor and provide updates if there are any changes.
- resolved Dec 05, 2019, 07:16 PM UTC
This incident has been resolved.