ETHERFAX incident

TR1 | Toronto, Canada - Outbound Calls Failing

Critical Resolved View vendor source →

ETHERFAX experienced a critical incident on December 12, 2019 affecting Canada Outbound, lasting 5h 56m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2019, 03:11 PM UTC
Resolved
Dec 12, 2019, 09:08 PM UTC
Duration
5h 56m
Detected by Pingoru
Dec 12, 2019, 03:11 PM UTC

Affected components

Canada Outbound

Update timeline

  1. investigating Dec 12, 2019, 03:11 PM UTC

    Our carrier in our Toronto data center has advised of an outbound calling issue. They are currently aware and are investigating. More updates to follow.

  2. monitoring Dec 12, 2019, 03:55 PM UTC

    We are seeing outbound calls complete successfully now. Still awaiting official update from our underlying carrier in Toronto (TR1). Also, of note, inbound calls to Canadian numbers were not affected during this time.

  3. resolved Dec 12, 2019, 09:08 PM UTC

    We've seen consistent call completions for the remainder of the day. Any further information will be included in the post-mortem once that is provided to us by the carrier.