ETHERFAX experienced a minor incident on February 10, 2020 affecting Customer Portal and Reseller Portal, lasting 2h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 10, 2020, 02:18 PM UTC
Our development team is currently investigating an issue with reports failing to run from the etherFAX portals. Further updates will be provided as they are available.
- investigating Feb 10, 2020, 02:40 PM UTC
The etherFAX team has identified that one of our reporting worker bees is a running a little late to work this morning. We're hurrying him to work now!
- monitoring Feb 10, 2020, 03:03 PM UTC
Guess who made it work finally? Reporting is functioning and the team is continuing to monitor. Happy Monday!
- resolved Feb 10, 2020, 04:43 PM UTC
Portal reporting has continued to perform as expected. This incident is being marked as closed. Root cause was related to excessive CPU consumption on a portal API application pool.