ETHERFAX incident

Inbound Call Failures

Major Resolved View vendor source →

ETHERFAX experienced a major incident on May 11, 2020 affecting U.S. Inbound Toll-Free and U.S. Inbound DID, lasting 6h 28m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2020, 01:11 PM UTC
Resolved
May 11, 2020, 07:40 PM UTC
Duration
6h 28m
Detected by Pingoru
May 11, 2020, 01:11 PM UTC

Affected components

U.S. Inbound Toll-FreeU.S. Inbound DID

Update timeline

  1. investigating May 11, 2020, 01:11 PM UTC

    etherFAX engineers are currently experiencing an issue with inbound call failures.

  2. monitoring May 11, 2020, 02:30 PM UTC

    An etherFAX switching cluster experienced a software issue and needed a reboot. A reboot has corrected the issue. etherFAX engineers are currently engaged with vendor support and engineering and all parties are monitoring the system as well as determining root cause.

  3. resolved May 11, 2020, 07:40 PM UTC

    Engineers have observed normal behavior since the reboot this morning. We will be marking this incident as resolved while further root cause analysis is conducted by vendor.