ETHERFAX experienced a notice incident on November 16, 2020 affecting U.S. REST Services, lasting 4h 20m. The incident has been resolved; the full update timeline is below.
Affected components
U.S. REST Services
Update timeline
- investigating Nov 16, 2020, 09:13 PM UTC
Engineers are currently monitoring a service provider issue affecting our DE1 (Denver, CO) data center. There should be no impact to services at this time.
- investigating Nov 16, 2020, 09:32 PM UTC
Packet loss and stability have returned to normal levels.
- monitoring Nov 16, 2020, 09:46 PM UTC
Engineers have continued to see positive ping responses and stability on the circuit. This was part of a bigger outage with the ISP and we are waiting for more updates from them.
- resolved Nov 17, 2020, 01:33 AM UTC
This incident has been resolved.