ETHERFAX experienced a major incident on March 10, 2021 affecting U.S. REST Services and Canada REST Services and 1 more component, lasting 1h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 10, 2021, 11:51 PM UTC
Engineers are currently monitoring reports of DNS resolution failures with our DNS provider. More updates to follow.
- investigating Mar 11, 2021, 12:12 AM UTC
We are currently engaged with our DNS provider to determine extent of outage and an ETR. A host file can be temporarily added for the following based on your connection point: US: na.connect.etherfax.net 4.71.144.154 connect.etherfax.net 4.71.144.154 CA: ca.connect.etherfax.net 4.28.142.21
- monitoring Mar 11, 2021, 12:40 AM UTC
We're seeing resolution and it appears the DNS provider is back up. We're continuing to monitor.
- monitoring Mar 11, 2021, 12:43 AM UTC
We are continuing to monitor for any further issues.
- monitoring Mar 11, 2021, 01:07 AM UTC
Engineers did add additional nameservers for an alternate provider as well. DNS logging may reflect alternate name servers. Resolution has continued to remain stable.
- resolved Mar 11, 2021, 01:39 AM UTC
DNS provider advises that mitigating actions have been taken and services are recovered and stable. Further information to follow as well as a post-mortem for etherFAX will be provided.
- postmortem Mar 17, 2021, 02:03 PM UTC
etherFAX has published an RFO available here: [Post-Mortem Assessment | DNS Provider Outage | March 10th, 2021 ](https://www.etherfax.net/wp-content/uploads/2021/03/EF_20210310_Incident_PostMortem.pdf)