ETHERFAX experienced a critical incident on April 27, 2021 affecting Canada Inbound Telephony and Canada Outbound, lasting 2h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 27, 2021, 03:51 PM UTC
Our Canadian telephony carrier is currently experiencing a network wide disruption to their services. We are engaged with them and awaiting updates.
- identified Apr 27, 2021, 03:56 PM UTC
etherFAX engineers are going to repoint the Canadian service URL to our US data center temporarily in order to service outbound faxes. Inbound faxing will still remain affected.
- monitoring Apr 27, 2021, 04:53 PM UTC
The carrier has advised they are starting to gradually process calls. Their engineering and operations team continues to monitor.
- resolved Apr 27, 2021, 06:34 PM UTC
The carrier advises the issue is resolved and their team is still investigating the root cause and will publish an RFO in the coming days. We will pass along that detail once we have it.