ETHERFAX experienced a minor incident on October 13, 2021 affecting U.S. Inbound DID, lasting 23h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 13, 2021, 05:10 PM UTC
EtherFAX engineers are aware of an issue with select inbound DID footprint and are actively engaged with carriers on investigating the matter.
- identified Oct 13, 2021, 09:15 PM UTC
Engineers remain engaged with the carrier on this issue, and have isolated the issue to a change made within the carrier interconnects.
- monitoring Oct 13, 2021, 10:43 PM UTC
A routing change has been put into place to address this issue. Calls over the impacted carrier appear to be completing as expected and engineers continue to monitor traffic.
- resolved Oct 14, 2021, 04:26 PM UTC
After monitoring call completion rates overnight, engineers feel confident that this issue has been resolved and that calls are completing as expected.