ETHERFAX incident

API Connection Failures

Minor Resolved View vendor source →

ETHERFAX experienced a minor incident on October 27, 2021 affecting U.S. REST Services and Database Infrastructure, lasting 2h 1m. The incident has been resolved; the full update timeline is below.

Started
Oct 27, 2021, 02:50 AM UTC
Resolved
Oct 27, 2021, 04:52 AM UTC
Duration
2h 1m
Detected by Pingoru
Oct 27, 2021, 02:50 AM UTC

Affected components

U.S. REST ServicesDatabase Infrastructure

Update timeline

  1. investigating Oct 27, 2021, 02:50 AM UTC

    Engineers are currently investigating some connection failures and delays connecting to the etherFAX API.

  2. investigating Oct 27, 2021, 03:30 AM UTC

    Engineers are continuing to monitor the issue. Continued updates to follow.

  3. identified Oct 27, 2021, 03:32 AM UTC

    Engineers will be performing a emergency database maintenance to assist in mitigating the issue observed. Some connection issues may be observed over the next few minutes.

  4. monitoring Oct 27, 2021, 03:38 AM UTC

    Critical emergency maintenance has been completed and engineers are continuing to monitor the components.

  5. resolved Oct 27, 2021, 04:52 AM UTC

    This incident has been resolved.