ETHERFAX incident

[US] Upstream Carrier Issues

Notice Resolved View vendor source →

ETHERFAX experienced a notice incident on November 30, 2021 affecting U.S. Inbound DID, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Nov 30, 2021, 09:54 PM UTC
Resolved
Nov 30, 2021, 10:56 PM UTC
Duration
1h 2m
Detected by Pingoru
Nov 30, 2021, 09:54 PM UTC

Affected components

U.S. Inbound DID

Update timeline

  1. investigating Nov 30, 2021, 09:54 PM UTC

    etherFAX is aware of an upstream carrier issue affecting some toll DIDs on our network. Engineers are monitoring and in touch with the upstream carrier engineers.

  2. monitoring Nov 30, 2021, 10:22 PM UTC

    The upstream carrier has resolved the issue as of 22:15 UTC and we are continuing to monitor.

  3. resolved Nov 30, 2021, 10:56 PM UTC

    We are continuing to observe normal call completions from the affected upstream carrier. This incident is now resolved.